Frequently Asked Questions

The Initial Consultation is the first formal conversation we will hold, typically over the phone and sometimes in person or over zoom, where we will discuss all of your suspected wedding flower needs and an overview of your vision. The information you provide us during the meeting will allow us to put one or multiple quotes together Here is a list of things we recommend having organized prior to the Initial Consultation: Time: Make sure you have a minimum of 1 hour available. Initial Consults and Follow-up / Planning calls can take anywhere from 1hr to 2.5 hrs on average. We know that carving out a large chunk of time can be hard between work, family life, planning, and being human in general. We try our best to be flexible with consult hours and offer evening availability on select days of the week to better accommodate you and your busy life. Having enough time to talk is essential and ensures we are getting all of the necessary information we need to prepare your proposal and get to know you! A List of Your Floral Needs: Have a well-thought-out list of all of the floral designs and decor needs you may need - or at least a list of ideas of what you need and we will help you narrow them down and guide the direction of the ideas. Including but not limited to; bridal party flowers (groomsmen, bridesmaids, family members, flower girls, officiants, etc.), overall ceremony vision (arch or altar, aisle, and welcome designs), cocktail florals, estimated number of reception designs - you may not know your number of tables but we will need to know at minimum you estimated guest count, etc... Logistical Requirements: We know that you will not have a final timeline until much closer to your big day, but a few very important times and logistical circumstances we need / will need are; name and address of your venue, will you be having your ceremony and reception at the same venue, will your ceremony and/or reception be indoors or outdoors and in what parts of the venue will they be held, what is the venues set "Vendor Arrival Time/ Set-up Hours" & "Vendor Breakdown Time / Clean-up Hours", what is your anticipated ceremony start time and ceremony duration A Set Budget or Ideal Budget Range: All budgets are welcome at Biofloria. Though we try our best to accommodate everyone, it is important that we have a clear understanding of your wedding flower budget so that we may respect your needs and also save time in the planning process by keeping in line with your preferences. It may be helpful to read our pricing sheet located on the "Learn More" page of the website prior to the call to familiarize yourself with our "Service Levels" and minimums $. Every event is unique and varies in style and grandeur. Our process is not cookie-cutter and we put careful thought into pricing each event per design and labor requirements. Though most events are project-style pricing, we do offer some a la cart design options that you can combine to create the perfect wedding package with minimal service requirements! You can also find these options on the pricing page. Your Styling, Floral, and Aesthetic Preferences/Vision: No pressure here whatsoever. We are more than happy and dedicated to helping you find your vision! Inevitably, florals usually either set the tone and inspiration for the rest of the wedding decor and designs or they are totally inspired by what you have in place / planned out at the time we begin planning. Either circumstance is totally fine with us, and there are no wrong answers when it comes to what you love and what will bring you, your partner, and your loved ones joy on your big day! If you already have an idea of what you want you may provide us as many of the following items as you like to help us understand your vision; a color palette (either visual or by telling us), a Pinterest, document, or email of images that show us floral stylings or decor pairings you like, anything you have already selected for decor (signage, tableware and linens, invitation suites or menus, etc..), a list of flowers you love and ones you don't particularly love, and so on! Anything Else That Can Help Us Get To Know You: Things regarding cultural or religious requirements that we need to adhere to or keep in mind, thoughts on sustainability, where are your favorite things, how you and your partner met, your hopes and dreams, etc...

The first step of the booking process is "The Initial Consultation." A formal meeting / conversation that will help us get to know you and your partner's floral needs, quantities, aesthetics, vision, budget, and any other important details. Feel free to invite a family member or friend, or join solo! You will also be given a sample contract to review, prior to moving forward. The second step is, "The Quote" process. We will have put together 1-3 quotes depending on your budget and needs. Quotes may be provided during or immediately after our fist consult or can take up to a week depending on size and wedding season demands. You will have the ability to review this on your own and make adjustments later. The third step is, "The Floral Story" review. The floral story aka moodboard is our fun interactive / rapport building part of the planning process! It will include all of the selected floral pairings, ceremony styles, digital mock-ups (if requested), and every other little and big detail of your wedding from rental item suggestions to ribbon styling options for your bouquet! The fourth step is, "Retainer Payment and Date Reservation." You will have the option to accept your quotes at anytime via a button at the bottom of the quote page! Once you accept one (or we accept it with your approval), you will be prompted to pay 40% toward your final balance due. Once paid, your wedding date will be permanently reserved. Please note that retainer-fee payments are not refundable under any circumstance, except in the event that we are no longer able to carry out the duties as your wedding florist. The fifth step is, "Signing Your Contract." You will receive a contract in the exact form of the sample one you received during your initial consult, except this time it will be filled with all of your information and wedding requirements, as well as all of the items you have in your invoice.

After booking with us, we will schedule a follow-up call to go over all of the decisions we have made together and review any changes or proposed changes. Your contract will remain open during the time between booking and your final payment date (a month and a half prior to your wedding date). We can have as many or as few follow-up calls and emails as you prefer. Some of our clients prefer monthly calls and continually make changes and report updates, while other clients book and then re-enter the planning process until much closer to their wedding. Each one of our couples is unique and we like to move at your pace and make sure you are comfortable! We will do our due diligence as your wedding florist by reaching out every so often and letting you know we are still here if you need anything or want to report any updates. You may schedule mock-up appointments or request to see decor options at any time. If you want to delve into the visual benefits of digital mock-ups, we can also spend time doing that. Our business is very laid back, but highly organized. Many of our clients end up texting us instead of emailing and get saved in our phones by contact and a sweet emoji to match. When you sign up with us for your wedding, we are going to make sure you are taken care of and treated like family. Your wedding is now our wedding, too. We will make sure that it turns out amazing. Laid-back communication styles create trust and help us bond with our couples as they know they have a direct line of communication with us and we will respond within the same day for most matters. As we close in on the final payment due date, we will schedule a "Pre-Wedding Call". During this call, we will go over the entire contract and invoice and make sure there are no last minute changes needed. We may remove items up until this call, and add items on up to 14 days prior to the wedding. Your table numbers will have probably changed by the final call, so we may need to remove or add on a centerpiece or two. Sometimes, family members or bridal party members can no longer attend and we need to reduce the amount of boutonnieres or bridesmaid bouquets. In most instances, changes prior to the final due date are minor and we do have restrictions about how much can be changed or removed. In the rare case that a client needs to significantly reduce their overall balance, they will just need to be flexible about the new floral styling we can offer within their new balance. We may also have to drop you down in service-levels depending on the changes. i.e... from Full-Service to Half-Service or from Half-Service to Delivery only. We are very flexible as long as you can be too!

Candles are included in almost every single wedding proposal we put together. We believe candles and flowers are best friends and candlelight is the cherry on top of all romantic and beautiful wedding designs! Even if it is simply votive candles or tea-lights, we always suggest having some layer of candlelight. Floating, votive, taper, and pillar are among the most common choices with occasional clients requesting (or us suggesting) lanterns, candelabras, or unique hurricanes. All candle types will be provided with the appropriate glass shades/chimneys/hurricanes required by the venue to meet safety requirements. All of our candles options are priced per table quantity, candle type, and any cleaning fees associated. We do not off rental pricing for pillar candles due to their messy nature and the inability to re-use the glass cylinders for most weddings. Pricing for pillar candles will be provided in minimum-ordering packages to cover the amount of space requested. We will set-up candles provided by clients under theses conditions: Any candles being provided by the client will need to be placed at the venue prior to our arrival and easily accessible to us. All packaging must be removed from the vases / holders / candles and wax (read instructions for taper candles below) Pillar candles must be inside glass or placed next to the glass Floating candle vases must be filled with evenly with water with 1.5" space left minimum between water and rim of glass - wax must be placed separate from glass and water to avoid wetting the wick during set-up Taper candle wax needs to be placed in an appropriate box or container to avoid breakage and a minimum of 3 spares must be provided, taper candle chimneys must be provided and taller or as tall as the height of the candle wax for safety, provide a minimum of 2 spare chimneys, all chimneys must be kept inside a box or original packaging once opened and stickers / paper covers have been removed - they are extremely fragile and any slight bump may shatter them The Venue must have written documentation that the candles are being provided by you or the client and we must receive proof that they are aware (a simple email CC will suffice) We will not set-up any candles that do not follow these safety / practicality requirements.

We would hate to see you go and in all honesty, this has only ever happened once and it was because of a crisis, rather than a a couple not wanting to move forward with us. Even with the slim possibility of this happening (most couples are very confident after all of our calls and planning), you do have the option to have us void the contract and remaining balance on the invoice at any time with no obligation to pay - unless we had to source new decor items or custom product for you ahead of time and will not be able to return or cancel the order - then that item will be charged for appropriately. You will not be granted your retainer fee payment, as those are not refundable under any circumstance. All sales are final. If we could not fulfill your wedding in the event of an emergency, we would still do everything we can to have you stay onboard. We have lots of floral designer friends in the industry who would happily and gracefully take on the responsibility as your wedding florist. We would make sure they are compensated and have all of the product, vision boards, and decor on hand to fulfill your big day. If we cannot recruit a freelancer or floral design company and we also cannot fulfill your wedding ourselves, then we will grant you a full or partial refund, including your retainer fee. Refunds will be determined on a case by case basis. In the event of a natural disaster on the day or days leading up to your wedding that causes significant safety hazards or conditions that are not suitable to drive or may put our team in danger, we will not be able to fulfill your event and you will not be granted a refund of any amount. If you decide to reschedule your wedding for the next day or within 48 hours and we are available and it is safe to commute, we will use all floral design that are in healthy condition and your selected decor to fulfill your event as originally planned. If you decide to reschedule your date past the life of the flowers, then we will fulfill your event without collecting a new retainer fee (as long as we're available), but will charge you once again for the remaining balance due to purchase and re-design the product once again. You may decide to reduce the remaining balance at this time and opt for simpler design options.

We have an inventory of rental items ready to be explored! You will see all of your recommended rental items on your Moodboard, including but not limited to; vase types and pairings, ceremony structures, risers and pedestals, various candle holders and wax styles (pillar candles are not offered as rental items and are calculated as needed), chiffon and cheesecloth runners, and more! Pricing is usually incorporated into the the cost of the floral designs being chosen and are available to Half-Service and Full-Service wedding clients. We will offer rental items to lower service level weddings, but items must be contracted to be returned or scheduled for pick-up within 48-72 hours after the event. Any items that are returned broken or items that are lost will be charged for in full at the client's expense. Rental items may not be a priority for clients. For clients who have a lower service-level, we will help you source decor like vases, bud-vases, or simple candle options at an a-la cart rate. Clients are also welcome to buy the items they like independently and have them shipped directly to us or arrange a pick-up/drop-off. Any items that require us to physically design in them will need to be accessible to us or in our studio within 2-3 weeks of the wedding minimum. Items shipped to us earlier will need be safely stored and labeled until the week of the wedding. At this time, we do not offer any rental items to couples who have are not using our floral design services.

Yes, we do! We offer both "actual versions" and "pared-back versions" of our floral designs to help clients balance costs if they prefer to focus on overall shape and impression as opposed to seeing the real deal (i.e much more filler flowers or less expensive blooms and greenery designed in the vase of your choosing). Investing in a mock-up can be very beneficial to clients who rely mostly on visuals and tangible experience to make decisions. Mock-up floral designs are expected to be double or triple the cost of a standard design. The higher pricing is a result of having to order more flowers than we actually need or will be able to use during and after the mock-up. A majority of our mock-ups are for reception floral designs and table decor rentals. We will bring your floral designs to the showroom/reception space of your venue during a final walkthrough or we can do it by appointment. Mock-ups may also take place in the showroom of an event/wedding decor rental company. During the mock-up we will bring multiple vases, risers/stands, candle types, table runners, or any other design variations you need and pair them with all of the tableware, linen selections, and signage you are comparing. The result will be a well-coordinated and cohesive design and will allow you to walk away 100% confident in the floral and decor selections you have made or reveal exactly what needs to be adjusted or changed. We do not offer tangible ceremony mock-ups, but we do offer visual aids/ virtual mock-ups for ceremony and reception at $50 for clients for don't need an in-person experience, but feel they would benefit from having it all laid out on paper!

Read the entire page to avoid paying up to a $500 fine! All details are outlined in our contract, but here is an in-depth overview of our restrictions regarding DIYs and additional floral services: We do not work alongside other florists, and that is not because we aren't a team player, we have love for everyone in our industry and understand that their may be good reason for wanting to source an additional designer based on cost differentials or specific styling preferences. We hope that in the process of planning with us, that you will feel one-hundred percent confident in the trust you have placed in us as your wedding floral designer. There can be issues with cohesiveness and credibility when it comes to mixing two different floral design companies for any wedding or event. Afterall, we are two separate creative beings / companies with our own visions and operations. If there is ever a slip-up with crediting after the wedding (on photography websites, social media, marketing, or publications) it could cause huge issues for both floral design parties involved. We don't want another designer's hard work credited to us or our hard work credited to them by mistake. Trust me when I say, we plan to put so much hard work into your wedding day and the months sometimes year of planning prior to it! We may make an exception for religious or cultural reasons! When it comes to simple DIYs or working with a rental company, it is determined on a case by case basis and must be expressed to us ahead of time. What we feel could potentially be a conflict (or not) may be denied or approved. i.e. your sister DIYing boutonnieres may be 100% fine as long as your coordinator and vendors (especially the photographer) knows that the boutonnieres were not provided by us and if they share any images crediting everyone that there is a notation/ distinction between what we provided and what was DIYed. Like this: Floral Design: Biofloria Boutonnieres: DIY We do not allow silk floral design rentals or DIYs to be placed alongside our floral designs at the ceremony or directly next to our designs on reception tables. If you want to source a floral backdrop for a photo-wall, that's totally fine, just tell us ahead of time! This also goes for bud-vase walls (which we love) and any other designs that may cause interfere with appropriate crediting! Please also make sure that the venue knows ahead of time any and all pieces floral-related that are being provided and by which companies to avoid any confusion if there is ever a legal issue or damage to the venue. We know you may have some rehearsal floral designs you want to make use of for the wedding day - but please also leave those behind as well, unless you plan to use them in a very distinct manner (Do not mix them in with our designs or put them on cocktail tables, bars, or reception tables) like at your gift table or in the bridal suite or bathrooms. We really don't want to make things harder for our clients or limit them, and that is why we make sure all of this is outlined in the contract and brought to their attention prior to the booking process.

By default, we operate with anywhere from two to four designers and on-site support team. This is for the average wedding size. We may have up to seven on-site team members or floral-design freelancers to flower your big day if you have a larger wedding or strict time constraints. You may have as few as 1 very experienced design member on-site at your wedding (usually Me - Maya M. the owner & head designer or Daniel M. our Assistant designer and on-site lead) for Delivery or Delivery and Set-up service levels. Every wedding is different and has a unique set of logistical requirements. We make sure we always have enough hands-on support for your wedding day to tackle day of tasks as smoothly as possible and keep you and your venue / vendors worry free!